SERVICES / Technical Support
A traceable service journey from selection to spare parts
Reliability of vacuum equipment depends not only on its condition at shipment but also on proper selection and maintenance. We break our services into modular, integrable components.
01 / Service Process
Five stages with responsibilities assigned to specific phases
Each stage has clear inputs and deliverables to prevent information gaps between selection and installation.
01
Requirement Communication
Verify medium, vacuum level, and pumping capacity against site conditions.
02
Selection Plan
Match pump type and configuration. Understand trade-offs and operating costs.
03
Delivery & Installation
Complete pump set supply with installation guidance
04
Debug Training
Trial Run Confirmation: Key Points for Delivery, Operation, and Maintenance
05
After-Sales Support
Inspection Recommendations, Spare Parts Supply, and Fault Support
02 / Service Module
Four support types, combine as needed
From early-stage parameter planning to post-project spare parts supply, services can be selected by project phase.
IllustrationPre-sales configuration support
Recommend pump models and configurations based on process temperature, medium composition, target vacuum level, and pumping speed.
- Process Parameter Review
- Pump type and pumping speed matching
- Energy Efficiency and Operating Cost Estimation
IllustrationCustom Engineering Design
Design pump layout based on site space and piping conditions, including base, piping, control, and safety components.
- Pump Skid Integrated Design
- Piping and Valve Selection
- Control and Interlock Scheme
SchematicInstallation, Commissioning, and Training
Provides on-site installation guidance, commissioning, and operational training; confirms operational status prior to delivery.
- Installation Guide
- Run Debug
- Operations and Maintenance Training
SchematicAfter-Sales Support and Spare Parts
Schedule inspections and maintenance based on equipment usage, and maintain spare parts inventory for commonly worn components.
- Recommended Regular Inspections
- Replace Wear Parts
- Troubleshooting Support
03 / FAQs
Common Questions on Selection and Maintenance
04 / Service Inquiry
Devices in use or under selection can be connected directly.
Provide details of your current equipment model and the issue you're experiencing, or share process parameters for a new project. Our technical team will connect with you accordingly.
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